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New devices like the VVX500 and Spectra Link phones have only ever shipped with 4.x UCS releases, while older devices like Sound Point IP phones may still have previous 3.x SIP releases on them.
In order to utilize Lync integration a This process can be used on any of the Polycom SIP Phones which support 4.x software today (Sound Point IP, Sound Station IP, VVX, and Spectra Link models).
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Please follow this troubleshooting guide step by step and don't skip ahead as many of these steps will not produce the intended results if performed out of order.This only applies to devices which are already running at least version 4.0.0 of the UCS firmware.In previous versions (Polycom SIP software 3.x or earlier) this manual process was not available.This guide is the EXACT same process that support will run you through if you call in with any of the above issues pertaining to provisioning a Polycom phone with the Switchvox.This document will guide you through the troubleshooting steps which should resolve most issues with Polycom or Snom phones which have failed to be provisioned successfully using the Phone Setup process.
